Complete the guided setup
Choose your ticket menu, connect Discord destinations, and test your support desk.
The guided setup connects your ticket choices to Discord channels and staff roles. It opens after you enable Modmail for the first time. You can change these choices later.
Choose how members ask for help
On Ticket Menu, select the style that fits your support team, then select Continue.
| Style | Member experience | Useful when |
|---|---|---|
| No categories | Opens one direct ticket route | One team handles every request. |
| Categories | Offers one list of support options | Requests need different destinations. |
| Nested Categories | Offers submenus, up to five levels deep | Members need help narrowing down a topic. |
No categories skips the preset step. When you return to an existing setup, the wizard can skip choices you've already completed. Use Back to revisit a choice; your answers save when you finish.
Pick a starting set of options
On Preset, choose the closest match and select Continue. Each preset provides four options with starting titles, descriptions, and emoji. With nested categories, those options are arranged across two submenus.
| Group type | Available presets |
|---|---|
| Airline | General Airline Support, Flight Operations, Partnership Desk, Staff & Careers |
| Tech | Product Support, Services Desk, Community Support, Engineering Support |
You can rename options on Ticket Menu after setup. The preset doesn't publish support until you finish connecting the destinations.
Choose channels and staff
On Routing, choose where your team works and where closed-ticket records go.
- Set Transcript channel to a channel your staff can use for records.
- For each support option, set Discord category to the category where its ticket channels will open.
- Set Staff role to the role that can see and answer those tickets.
- Select Continue. If a field is missing, complete the option named in the message and continue again.
If a channel, Discord category, or role doesn't exist yet, select Create one for me beneath its picker. The bot creates and selects it.
The wizard accepts one staff role per option. You can add more staff roles, admin roles, and ping roles later on Categories.
Review and finish
Check the summary before making your support desk available.
- Review your menu, support options, transcript channel, and staff routing.
- Select Finish setup.
- Wait until Config opens.
- Message your bot to test the member experience and check that the intended staff can see the new ticket channel.
Members can now use your menu through the bot's DMs. A panel in a server channel is a separate step.
Change your setup later
Use the page that matches the change you need.
- Ticket Menu: change member-facing choices, order, and menu style.
- Categories: change destinations, messages, transcripts, and roles.
- Config: change ratings, reactions, message colors, or support closure.
Reopening setup lets you complete missing choices. To change a Discord destination, edit its routing before deleting the old Discord category.
Next steps
Check servers and permissions, manage your categories, or create a panel.
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